gya9's Privacy Policy

gya9 is an online casino and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how gya9 collects your personal information, how it uses that information, and how it keeps it secure.

This policy applies to all gya9 services — including our website, mobile platform, live casino, slot games, sports betting, and any customer support services. If you use any of our services, the terms of this policy apply to you.

gya9 provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.

gya9 collects various types of information to operate its services. This information is divided into the following categories:

2.1 Information You Provide Directly

When you register with gya9 or use our services, we may collect the following information:

• Full name and date of birth
• Email address
• Mobile number (for communication purposes)
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Identity verification documents (national ID card, passport, or other valid identification)
• Residential address

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device information
• Browser type and version
• Website browsing history (within the gya9 platform only)
• Game play history and transaction records
• Login and logout times and dates
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information from third parties, such as payment providers or identity verification agencies. This information is used solely to verify your account and ensure the security of financial transactions.

gya9 uses the information collected for the following purposes:

3.1 Service Delivery and Operations

• Creating, managing, and verifying your account
• Processing deposits and withdrawals
• Providing gaming services and betting facilities
• Managing bonuses and promotional offers
• VIP program and rewards management

3.2 Security and Compliance

• Fraud prevention and risk assessment
• Compliance with Anti-Money Laundering (AML) policies
• Age verification and implementation of responsible gaming policies
• Prevention of unauthorized use of accounts

3.3 Communication and Support

• Providing 24/7 customer support
• Sending important account-related notifications
• Promotional communications with your consent
• Collecting feedback to improve our services

gya9 has adopted industry-standard security measures to protect your personal information. Our secure and reliable platform protects your information in the following ways:

• SSL Encryption: All our data transmissions are protected by SSL (Secure Socket Layer) encryption, which keeps your information safe from third parties.
• Encrypted Storage: Sensitive information is stored using strong encryption methods.
• Two-Factor Authentication: An additional layer of security is provided for account access.
• Access Controls: Only authorized personnel can access your information, and only when necessary to provide services.
• Regular Security Audits: The security of our systems is regularly reviewed and tested.
• Data Breach Response Plan: We have a detailed plan in place to take swift action in the event of any potential security breach.

However, no internet-based system is completely secure. We make every effort, but we cannot guarantee the complete security of your information. Keep your account password confidential and contact us immediately if you notice any suspicious activity.

gya9 does not sell or rent your personal information. However, information may be shared with third parties in specific circumstances:

5.1 Service Partners

Necessary information may be shared with trusted partners who help us deliver our services, such as payment processors (bKash, Nagad, Rocket, banks) and identity verification agencies. These partners are obligated to use your information only for the specified purpose.

5.2 Legal Obligations

We may be required to disclose information as required by law or in response to legitimate requests from authorities. This may include court orders, government investigations, or directives from financial regulatory bodies.

5.3 Fraud Prevention

Relevant information may be shared with concerned authorities or industry bodies to help prevent fraud, scams, or illegal activity.

5.4 Business Changes

In the event of any business merger, acquisition, or restructuring, your information may be transferred to the new entity. You will be notified in advance in such cases.

gya9 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: These are necessary for the basic functioning of the platform. Our services will not work properly without them.
• Functional Cookies: These remember your preferences and settings, such as language and login information.
• Analytics Cookies: These help us understand how users are using our platform, which assists in improving our services.
• Security Cookies: These are used to ensure account security and prevent fraud.

You can control or disable cookies through your browser settings. Please note that disabling cookies may limit some features of our platform.

gya9 retains your personal information for as long as necessary. The following factors are considered when determining the retention period:

• The duration your account remains active
• Legal and regulatory obligations (generally 5-7 years)
• Financial transaction records are retained for a minimum of 5 years
• Until any ongoing legal matter is resolved

Even after your account is closed, some information may be retained for a specific period for legal reasons. After that period, the information is securely deleted or anonymized.

As a gya9 user, you have the following rights over your own personal information:

8.1 Right to Access Information

You may request a copy of your personal information held by us at any time. This request will generally be fulfilled within 30 business days.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. We will update it as soon as possible.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete for legal or regulatory reasons.

8.4 Right to Object to Processing

In some cases you may object to the processing of your information, particularly where it is used for marketing purposes.

To exercise any of the above rights or if you have any questions about your information, contact us at: [email protected]

To operate our services, your information may be processed or stored on servers located outside Bangladesh. In such cases we ensure that:

• Adequate data protection laws exist in the relevant country.
• Contractual arrangements are maintained with third parties that ensure the same standard of protection.
• Data transfers are limited to what is necessary for service delivery.

gya9 strictly follows a 21+ age policy. We do not intentionally collect any information from those under 21. Age verification is mandatory during the registration process.

If a parent or legal guardian believes their minor child has registered on our platform, please contact [email protected] immediately. We will promptly close that account and delete the associated information.

gya9 may update this privacy policy as needed. For any significant changes:

• We will note the updated date on this page.
• A notification will be sent to your registered email for important changes.
• Continued use of the platform after changes will be considered as your consent to the new policy.

We recommend that you review this policy regularly, particularly before using our services.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali live chat support
• Response Time: We generally respond to privacy-related requests within 2 business days.

We take all your concerns seriously and make every effort to resolve them as quickly as possible. Your privacy is very important to us and we are always committed to your trust.